Effective Date: September 2026
Making a film on Dreamz happens in steps — the creative chat, the screenplay, the cast images, and the video render. Each step is bought separately, and each step delivers exactly what you paid for. Each film render is quoted and approved before it is charged. Chat turns and images are metered from your credit at the rate shown on /pricing.
Because you pay step by step, "cancelling" mostly just means not buying the next step. The steps you already bought — your chat, your screenplay, your cast images — are yours and stay delivered. There's nothing to refund, because you only ever paid for what you received.
Before a render starts, we show you the plan and the price and wait for you to say go. Nothing is charged before you say go. If you decide not to proceed at that point, nothing happens and nothing is charged.
Once you say go, the render starts and is charged. The generation providers we use charge us for the work at that moment, so a render that has started cannot be stopped or refunded; it runs to completion and the charge stands.
Here's the honest version: when we render your video, we pay real generation providers for every second of it, whether the result comes out perfect or not. We don't automatically refund failed or imperfect renders. If a provider charged us for the work, the charge stands — and in return, we always deliver everything that was made, tell you plainly what we found wrong with it, and give you options to fix it (for example, re-rendering only the broken parts rather than the whole film).
A partial re-render is a new, separately quoted step: you see its price and approve it before it is charged, like any other render.
Credits pay for the videos you make. Purchased credits are non-refundable, but they never expire — $10 buys $10 of credit, and it stays on your account until you spend it, however long that takes.
If we made a provable billing mistake — you were charged twice for the same thing, or charged without ever being shown a quote — we correct it immediately, no debate. Email us at hello@dreamz-studios.com from your account email with the charge details and we'll make it right.
Monthly memberships can be cancelled at any time from your billing portal. When you cancel, you keep full access and any remaining minutes through the end of the period you've already paid for, and you are not charged again at renewal.
Partial months are not pro-rated or refunded. To cancel, open your billing page and choose "Manage plan".
Every film we deliver belongs to you, fully — including commercial use. Nothing in this policy changes that: what you've paid for and received is yours to keep, share, and use however you like.
We'd rather hear from you before you open a dispute — most issues resolve faster and more fairly over email. For any question about a charge, email us at hello@dreamz-studios.com with your account email and the relevant details. We aim to respond within a few business days.